Bookings

We would be delighted to help you book accommodation for your stay in Edinburgh and have various options available for guests looking to visit Edinburgh We are here to assist you through the process and help with any special requests you may have, so please just ask.

Guest Enquiry Form

    Your Name

    Your Email

    Subject

    Your Message
    (Please include preferred dates, property size, number of bedrooms required, location and any other specific requirements)

    I have read and agree to the storage and use of my data in accordance with Rettie Short Lets Privacy Policy.
    By submitting your email address and telephone number(s) to us you consent to us contacting you by email or telephone in order to enable us to deal with your query.

    FAQ

    How do I book an apartment?

    Once you’ve seen accommodation you would like to book, we ask that you complete and submit the online booking application form. We will then issue you with a lease agreement and invoice for the booking and damages deposit.

    Please note that subject to the terms and conditions outlined in our lease agreement, bookings are only confirmed on receipt of a fully signed booking agreement and payment in full of both the booking and damages deposit, and our booking fee of £50. Payment of the full rental sum is then due eight weeks prior to the commencement of your booking. Payments should be made by BACS to our client account as detailed in your tenancy agreement.

    If you have any specific questions we would be delighted to help, please call the office 0131 221 1646 or email us on info@rettieshortlets.co.uk and we will guide you through the booking process.

    How long can I book a property for?

    Our properties are typically available for full month bookings. We do however always have a number of properties that are available for both shorter and longer stay durations so please do not hesitate to contact us with your requirements and we can send you suitable options. In addition we work very closely with our parent company, Rettie & Co., who manage a range of long term properties available throughout the year.

    What is the difference between a managed and booking only property?

    For properties which are fully managed by Rettie Short Lets, key collection and return shall be from our offices and we will remain as your point of contact throughout your stay.

    For booking only properties, Rettie Short Lets will guide you through the booking process only, and will put you in direct contact with the property owner to make arrangements for your check in, check out and for the management of any issues during your stay.

    Where do I collect my and drop of my keys?

    Details of this will be provided a week before the start of your booking.

    Where is the office?

    4 Jamaica Street, Edinburgh, EH3 6HH

    What are the office opening hours?

    Our standard office opening hours are Monday to Friday 9am to 5.30pm, with extended opening hours through the Edinburgh Festival period – please check with the office when making key collection plans. Keys can be collected after office hours by prior arrangement.

    What are the check in and check out times?

    Check in is from 4pm onwards. If you are arriving out with office hours, please call in advance so we can make alternative key handling arrangements.

    Check out is strictly 11am.

    Are their towels and bedding provided?

    Yes all properties have bedding and towels. If you are staying for a whole month booking, then the beds will be made up with a set of sheets and towels in accordance with the number of booked guests. There will be a changeover set of linen and towels provided too.

    Is there Wi-Fi?

    All our properties have Wi-Fi.

    What to do in an emergency?

    We have a 24 hours emergency number, where you can speak to a member of staff for assistance. Should you require emergency assistance, call the main office number 0131 221 1646.

    What should I do if something is not working in the apartment?

    If you are in a booking only property, please make your landlord aware, so the issue can be rectified.

    If Rettie Short Lets are managing the property, please call the office 0131 221 1646 or email us on info@rettieshortlets.co.uk, and one of the team will be able to assist you.

    How should I leave the property?

    Please ensure the property is left clean and tidy. All rubbish is to be removed, and washing completed with crockery stored back in the cupboards. Foodstuff should be removed too.  Where possible we ask that you strip the beds. Please ensure all lights are turned off.

    All the windows must be secured and locked, and the property locked behind you.

    How do I get my deposit back?

    Your deposit will be returned back to you within four weeks of the conclusion of your stay, less any deductions if applicable. Please provide one set of bank details for your deposit return, we require Bank Address, Sort Code, and Account Number. For international bank repayments we also require the SWIFT/BIC code and IBAN.

    Why might there be deposit deductions?

    If there is any evidence of smoking in the property.

    If keys have been lost.

    If there has been damage to fixtures or fixings.

    If something has been broken.

    If additional cleaning is required (excluding linen and towels).

    Can I cancel a booking?

    If you need to cancel the booking, Rettie Short Lets will try to re let the property, for the rent as stated in the agreement. Where it is not possible to re let the property for the rent stated in the agreement then no refund is due to the tenant, and the tenant remains wholly responsible for any outstanding balance.